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Support Videos

We have a collection of over 200 support videos to guide you on the set up of your salon software and show you how to perform simple actions. From sending out an email to checking your salon’s reports.

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Find the answers to the most asked questions about our salon software. If you don’t find what you were after, you can get in touch with us and we will help you find your solution.

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Contact us

Our national support centre is here to help you when you need it. Our dedicated professional team are here to help you with any technical questions. Call our friendly support team on 0800 438 663

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We have a handful of pdf’s that you can use to make the most out of your software and train your team. You will also find a link to download Team Viewer, a program that will allow us to assist you remotely.

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With your permission our software is able to connect to your computer and resolve any issues you may have. Monitor your equipment such as your hard drive performance or show you how to do things like bring up a marketing list right on your computer.

We even have options to support programs other than Hairware or Beautyware, like Windows, Microsoft office and some anti virus applications.


Hairware has a team of educators that can teach you and your team how to make the most out of your software features. Book a training package and see your salon’s revenue grow!


0800 438 663